Chris is locked out around 6 PM on a Thursday night during Covid lockdowns. Veronica has left to work her overnight shift as a nurse in the ICU.
Chris calls Coastline. No answer.
He calls the emergency line where he gets a hold of someone in Hollywood on the other side of Los Angeles. He’s told, “We don’t do lockouts,” get a locksmith and Coastline will reimburse.
Coastline removed the on-site manager despite the CA legal requirement to have one in a building of 16+ units. The on-site manager simply opened the door during lockouts under the previous owners.
The locksmith could not open the lock so he was forced to break the door knob and deadbolt for $119 and we’ve never been reimbursed despite Coastline’s emergency line operator’s promise.
The next day, we purchased new locks for $24.08 and were never reimbursed. We were forced to install it ourselves due to Coastline’s inability to respond to work orders or emergencies.
door-receiptCoastline No Longer Has Working Key to Unit
From this point, Coastline does not have a working key to our unit. This will later become a huge issue during the mold incident when Coastline would change our locks without our knowledge or consent to lock us out of our own home.
March 31, 2020 at 3:59 AM – Veronica’s back-and-forth over locksmith reimbursement
Veronica’s request for reimbursement was flatly denied despite the emergency line operator’s promises.
Coastline then attempts to gaslight, saying, “As was the case with the previous management company, if someone was available, typically during business hours, to unlock a door for a resident who has locked themselves out, then we would do so, otherwise it is not an emergency or management’s responsibility.”
Omitted by Coastline in this email exchange:
- The previous owners employed a live-in and on-site apartment manager
- The apartment manager would open the door for a locked-out resident at all hours
- Coastline removed the on-site manager of the 19-unit building despite the fact that…
- CA law dictates buildings of 16+ units have an on-site apartment manager
An email full of lies and gaslighting.
Coastline remains antagonistic after Veronica expresses frustration, and responds with an ironic, “Stay safe and healthy, and have a great day.”
Mar-31-2020-Locksmith-Services-on-24-March-no-reimbursement-or-on-site-manager