9:00 AM – Expected Call Doesn’t Come
We expect a frantic phone call from Coastline management in response to our emergency voicemails and emails but never receive a call. It’s been three days of being ignored but now there’s no excuse. It’s Monday morning during business hours.
11:00 AM – Non-existent Regional Office Visit
Drive to Barbara St office to find Gloria Camou but nobody is there. Stand at locked door calling office number but nobody picks up.
11:30 AM – Return to apartment
No work has been done in the unit. We empty the dehumidifier and document the destruction left behind by Coastline workers.
The downstairs living room with exposed mold and wires
The upstairs bathroom with exposed mold and upturned nails:
11:45 AM – Hunt Down Hidden Corporate Office
Drive to corporate office in El Segundo but the address is a bait-and-switch. Listed address takes you to the front of the office building which is unoccupied.
Parking in front of Coastline’s listed corporate office:
Front door locked, no Coastline signage, and no way to contact anyone inside.
11:48 AM – Find hidden corporate office
We see a small sign for package deliveries in the alley at the rear of the building. We walk around back to find a small sign for Coastline on a steel door in the alley. We knock and are greeted by Christina who welcomes us into the office.
12:00 PM – Confront Jimmy Ordaz
We explain the situation to Christina who then tells Jimmy Ordaz who comes into the lobby. He explains that his guys told him that there was no mold, and that he was willing to let us live in an apartment with a torn open living room ceiling and bathroom floor with exposed wires and nails because, “Unfortunately, that’s the law.” Jimmy Ordaz would make a habit of telling us that he knows the law and is doing everything in accordance. He frequently mentions lawsuits.
He agrees to put us into a hotel at Coastline’s expense until Saturday, Sept 18. Says he’ll “do the right thing” about the mold.
During our conversation with Jimmy, we tell him that his workers will not be able to enter our apartment because Coastline forced us to change our own locks at our own expense and effort on the evening of March 24th, 2020. Coastline is somehow unaware of the lock situation despite a lengthy and antagonistic back-and-forth over the issue, and they would send workers to the unit the next day to change the locks to effectively lock us out of our apartment.
2:19 PM – Empty wastewater bucket
We return to the apartment twice to empty the dehumidifier wastewater bucket as per Coastline’s instructions. Pieces pull off rotting joists in the living room ceiling quite easily.
Coastline put a garbage bag on the bathroom floor to cover exposed nails.
Here’s a look underneath.
The rotted bathroom floor crackles underfoot.
GOOGLE MAPS TIMELINE of our driving for the day
